Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secured with SSL encryption.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement. After that, the order may already be in processing. Please contact us immediately via our Contact page.

Will I receive an order confirmation?

Yes, a confirmation email is sent immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.

Shipping

How long does shipping take?

Standard shipping takes 5–8 business days. Expedited options are available at checkout. See our full Shipping Policy for details.

Do you offer free shipping?

Yes! Orders over $150 CAD qualify for free standard shipping.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email to monitor your delivery in real time.

Returns & Warranty

What is your return policy?

We offer a 30-day return window for eligible items in original condition. See our Returns & Refunds page for full details.

What does the warranty cover?

All products come with a minimum 12-month warranty covering manufacturing defects. Visit our Warranty Policy page for complete information.

Products

Are your products brand new?

Yes, all products sold at Cyber Store are 100% brand new and sourced from authorized distributors.

Do you price match?

We strive to offer competitive pricing. Contact us if you find a lower price on an identical item from an authorized retailer and we'll do our best to match it.